Mike talks with Dr. Bob Pendleton, Chief Medical Officer at University of Utah Health. They discuss the school’s recently released ‘Value in Health Care Survey‘ which asked patients, doctors, and employers across the country about about their perceptions of value in health care and how they prioritize quality, service, and cost of health care services.
Mike and Dr. Pendleton dig in to the survey’s findings, some of which were fairly astonishing – for instance, that patients ranked getting better as less important than the friendliness of the medical office staff. They also discuss what these findings mean for the healthcare system in the United States and how policymakers might use this information to improve the U.S. system.
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